Privacy Policy

Last updated: April 2, 2026

Who We Are

This website is operated by TPGBHF LLC doing business as Buddy's Home Furnishings, a rent-to-own furniture retailer with locations across Florida. Our website address is mybhf.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, submit forms, or communicate with us via SMS/MMS messaging.

Information We Collect

We collect information you voluntarily provide to us, including:

• Name, email address, and phone number when you submit a lead form or check-in form
• Product interests and preferences you indicate on our forms
• SMS/MMS message content when you communicate with us via text message
• Browser and device information collected automatically when you visit our website (IP address, browser type, pages visited)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about our products and services
• Send you SMS/MMS messages about deals, promotions, delivery updates, and appointment reminders (with your consent)
• Process your rental applications and manage your account
• Improve our website and customer experience
• Comply with legal obligations

SMS/MMS Messaging

By providing your phone number and consenting to receive text messages, you agree to receive SMS and MMS messages from Buddy's Home Furnishings regarding your inquiry, product information, delivery updates, appointment reminders, promotional offers, and marketing messages. You are opting in to receive marketing SMS from Buddy's Home Furnishings. Message and data rates may apply. Message frequency varies, typically 2-5 messages per customer interaction. Consent is not a condition of purchase. You may opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at 1-866-779-5058. See our SMS Terms of Service for full details.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., SMS messaging platforms, CRM systems)
• Law enforcement or government agencies when required by law
• Our franchisor, Buddy's Home Furnishings, as required by our franchise agreement

SMS Opt-In Data & Consent

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information, including encryption of sensitive data, secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Lead and customer data is retained for the duration of your business relationship with us and for a reasonable period thereafter.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS/MMS messaging at any time by replying STOP
• Opt out of marketing communications

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can configure your browser to refuse cookies, though some features of our website may not function properly without them.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

TPGBHF LLC
d/b/a Buddy's Home Furnishings
Winter Haven, FL
Email: [email protected]
Phone: 1-866-779-5058